If you have decided to implement one of the BMC solutions (Soluciones BMC) such as Remedy service desk or Helix ITSM you need to approach a reliable BMC Software consulting partner. Based on your requirements they will help you implement the right solutions. As far as BMC Software service management applications are concerned, the company has proven its effectiveness as one of the best service management software products in this industry. However, if you want to install any of these applications and implement these solutions across your organization and enjoy the fullest benefits, then it goes without saying that only through correct implementation of these solutions it is possible. You should therefore find the right BMC consulting partners to implement these solutions.
If you are new to this field like most customers and if you are not sure what to look for when selecting your Helix ITSM implementation company then here are a few simple guidelines for you to consider so that you could identify the best agencies in the industry for your BMC software implementation.
The first and the most important credentials to consider is whether the company you are selecting for your Remedy service desk or Helix ITSM implementation is a certified BMC partner. You need to verify their credentials in this regard so that you do not end up with someone that is not really a certified partner. Cross check the credentials carefully to avoid any unnecessary glitches down the line.
The second quality to look for in your BMC Remedy service desk implementation company is the overall experience level of the organization. Has the company been in this field for several years and does the company have a vast experience in implementing the service management solutions for client organizations? Do not select any company that does not have the required level of experience. Implementation of the service desk solutions is a complex process without adequate experience, no company will be able to meet your requirements satisfactorily. Therefore, you should give prime importance to the experience level of your IT service management implementation company. They should have specific experience handling BMC ITSM solutions.
Thirdly, the service partner you select should not stop with the implementation of the required solutions but they should also provide you with the ongoing support. You need to establish this factor when you are screening your service providers so that you do not feel stuck not knowing whom to approach in case there should be any issues with the service desk installed. When you find a company that offers ongoing support, you will be able to minimize downtime that you happen to experience with the cloud solutions offered by BMC.
Finally, is the Helix ITSM service partner that you select to assist you with the implementation and the ongoing support a reasonably priced solution provider? The cost of these service will vary drastically from one company to the other, you need to select an affordably priced agency.