Technology innovation has resulted in significant changes in communication. For large and small businesses, communication has never been more convenient and efficient, especially with the plethora of ways to reach their customers.
Consequently, consumer messaging chat apps are on the rise as employees began to continuously rely on its benefits to sending messages to clients and potential leads. The use of messaging apps can seamlessly blend in the daily workflow and is proven to surpass the influence of direct correspondence through email.
The leading consumer messaging app that is prevalent in today’s workplace is WhatsApp. Whether it is for keeping in touch with clients or customers, WhatsApp is the most widely used messaging medium for many employees. In fact, as of today, it has an astonishing 1.5 billion users worldwide.
Despite the significant number of businesses that leverage this mobile channel’s benefits, there are still companies who choose to ban the use of it outright. Using this tool as a preferred tool for business communication can pose challenges and risks, namely legal and regulatory.
Mobile messaging apps do not guarantee full security as it lacks specific encryption mechanisms that are not enough to provide control and governance that enterprises need. Monitoring messages and whatsapp archiving can be an arduous task for businesses. It is more important than ever to address these issues by employing effective archiving solutions.
Fortunately, businesses will not have to worry about such difficulties with the help of TeleMessage. It offers text message archiving solutions to capture and retain messages. Also, it can archive WhatsApp messages while following the compliance regulations.
Learn more by clicking this infographic from TeleMessage that discusses the top reasons to archive WhatsApp messages using an enterprise messaging archiving solution.